Review Bad customer service

I went to the branch in savanna- la mar Westmoreland to conduct business. I had opened an account with Dwayne a sales rep who was absolutely beautiful, he had a very pleasant demeanor, he took the time out to explain. He displayed exceptional customer service.
However, when I went back he was on vacation and I came in contact with Waydia she was absolutely RUDE! She had no respect, she was on her cellphone constantly, her attention span was very limited. Overall, she did not have the attitude for work. And there was no one there to correct her.
I had a terrible experience with her.