Review HAIR IN PRODUCT

I found a Hair baked into the Buccaneer – Rumcake (Fruit) and asked my friend to send an email from July 25th and still no response. I am extremely disappointed as majority of my co-workers enjoy this cake and always hunt for it in the supermarket opening THIS CAKE AND FINDING THE LONG HAIR IN THE CAKE WAS A BIG TURN OFF FOR ME an all my co workers. I thought every customer was valued.. apparently im not.