Review Very Dishonest and Unprofessional

My Boyfriend lost his phone and later realized he left It in the car.The Driver was described as a light skinned elder who talks alot and he awfully distracted him. My boyfriend started to call the company to track the car he was picked up in and they were unable to do that since they are so back a time!I even reported it and told them the route they traveled on and all the neccessary details and the boss said they asked the drivers and nobody responded which simply means that they have Dishonest staff and non professional strategies and they are in for a surprise