Review After 16 yrs as a dedicated customer I was treated poorly and disrespected

Purchased a washer which was no good. After reporting it I learnt same washers were removed from market a week after my purchase, as they were faulty, yet still they refuse to change mine after multiple reports from Sav to Kingston. I’m so disappointed as I had always been a satisfied customer all these yrs. Over a year later I am still waiting, still no response from over 30 reports made. The machine is just sitting in my washroom for show smh.