Review Exchange of head board

My experience with this company is a pleasant one. The head board that I bought had several scratch marks. I reported it to the company to see how they would treat me (the customer). I was contacted several (many, many) times by the company to exchange the item. I told them that I would keep the head board and I no longer wanted an exchange. The company contacted me again several times after this about exchanging the item. Today, october 15, 2020 a gentleman turned up at my house still asking about the item for exchange. Again, I told him that I will keep the item. My experience with Courts is a pleasant one.