Review Poor service

After over 7 years of doing business, I had to ask for a disconnection because I have been requesting that the team come and out the same modem I got when I moved to my current address. This did not happen even one year later. So I had to request disconnection as it makes no sense paying for service I was not getting. I have been waiting on the disconnection over 5 weeks now and still getting bills. I have reached out to the team several times and got several ticket numbers but still, the request was not executed. It seems FLOW is only interested in generating bills and a simple request for repair and/or disconnection of service takes forever. The issue still not fixed hence I would not recommend this company to anyone at all.