Job offer: Customer Service Representative (Manpower and Maintenance Services Group Ltd)

The purpose of this position is to find amicable solutions to customers’ queries and grievances, while ensuring that customers receive service beyond their expectations. 

Responsibilities

• Ensure that customers receive service that exceeds their expectations.
• Find solutions to customer’s grievances.
• Answer the telephone promptly and courteously.
• Record complaints, up-date files and correctly log details onto Repair Information System (RIS).
• Question the customers to determine exact details of their grievance – use troubleshooting questions, e.g. is the filter of the washing machine blocked?
• Ensure full product knowledge of all appliances and furniture carried in the store.
• Identify and access out of stock items and communicate progress with customers.
• Identify and source missing components for delivered items.
• Liaise with the service companies to ensure that they provide a service beyond our customers’ expectations.
• Comprehensively prepare documents to facilitate: Rewrite, Refunds, Exchanges, Collect & Credit, Charge & Deliver.

Skills
Strong customer focus
Numerate and computer literate
Excellent written and oral Communication Skills