Job offer: Customer Service Representative( Courts (Unicomer)

The purpose of this position is to find amicable solutions to customers’ queries and grievances, while ensuring that customers receive service beyond their expectations. 

Responsibilities

• Ensure that customers receive service that exceeds their expectations.
• Find solutions to customer’s grievances.
• Answer the telephone promptly and courteously.
• Record complaints, up-date files and correctly log details onto Repair Information System (RIS).
• Question the customers to determine exact details of their grievance – use troubleshooting questions, e.g. is the filter of the washing machine blocked?
• Ensure full product knowledge of all appliances and furniture carried in the store.
• Identify and access out of stock items and communicate progress with customers.
• Identify and source missing components for delivered items.
• Liaise with the service companies to ensure that they provide a service beyond our customers’ expectations.
• Comprehensively prepare documents to facilitate: Rewrite, Refunds, Exchanges, Collect & Credit, Charge & Deliver. 

Skills
Experience within a customer service department and/or a highly customer orientated organization
Previous experience in sales
Strong customer focus
• Numerate and computer literate
Excellent written and oral communication skills