Job offer: Customer Relations Representative (UNICOMER)

The purpose of this position is to find amicable solutions to customers queries and grievances, while ensuring that customers receive service beyond their expectations. 

Responsibilities

• Ensure that customers receive service that exceeds their expectations.
• Maintain a thorough knowledge of COURTS’ systems, policies and procedures.
• Find solutions to customer’s grievances.
• Answer the telephone promptly and courteously.
• Record complaints, up-date files and correctly log details onto the Courts International Repair Information System (CIRIS).
• Question the customers to determine exact details of their grievance – use trouble-shooting questions, e.g. is the filter of the washing machine blocked?
• Ensure full product knowledge of all appliances and furniture carried in the store.
• Identify and access out of stock items and communicate progress with customers.
• Identify and source missing components for delivered items.
• Liase with the service companies to ensure that they provide service beyond our customers expectations.
• Comprehensively prepare documents to facilitate: Rewrite, Refunds, Exchanges, Collect & Credit, Charge & Deliver.

THIS REPRESENTS A BROAD OUTLINE OF DUTIES AND RESPONSIBILITIES AND CANNOT LIST IN DETAIL ALL OF THE TASKS THE JOBHOLDER WILL BE EXPECTED TO UNDERTAKE

Skills
Experience within a customer service department and/or a highly customer orientated organisation
Strong customer focus
Numerate and computer literate
Excellent interpersonal skills