Review Worse Customer service

I am rather disgruntled at the bad attitude that was provided to me by a representative at the Montego branch in Jamaica. The rep with that nasty attitude is one by the name of Ava Watson. She is in her mask and you could feel and see the attitude she gave to the rep who asked her about my situation. My spouse lives overseas and completed paying for his car loan. He emailed three reps at that branch base on the fact that there was where he took the loan. He explained the situation and asked if his spouse could collect on his behalf as he would not be able to do so. He received an email from the Montego branch email stating the car title was now at the branch and his spouse and the name was stated could collect it. No where in it did they state about a authorisation letter. Communication is key. I waited long just for attitude. If she could have just kindly stated to the rep that went to her for assistance for me without the attitude I wouldn't be writing this review even though they didn't cleanly stated. You don't deal with people who do business with the bank everyday. I myself currently have a car loan at the same branch. They need to know that full time Jamaica's require proper service