Review Poor Customer Service

I am employed full time and has an account with scotiabank Fairview, but went in Scotiabank Falmouth to open another account. This was my second visit as I got tired of waiting on the first and had to leave. After waiting for approximately one and a half hours, I was finally attended to by a customer care rep, ( the yong lady with the braided hair). She asked me the purpose of the second account and I told her it was for a small business I was looking to start. Rep did not advise me that I was looking to open the wrong account or educate me on the benefits. She said " you can't open an account for business on a personal account, without even asking the nature of the business. What if it was a buy and sell, or I was a higgler. I said, but you guys would be asking me for documents I do not have access to. She said yes. I said, but I could get my employer to give me a job letter and she told me how she is going to put a note on my account to have the bank looking out for me, as if I was a common criminal. And that was it. Three hours of my time wasted. That is not the relationship I have of scotia and I am very hurt and disappointed.