Review Installation of new service

I requested new service, internet, on July 22nd and to date I am still waiting. The service is atrocious. I have had to follow up 4 times. The girl handling my account is rude and unprofessional. I have been told they still have to come and do another survey and checks to ensure they can install service even though there is already existing service on the property with them. All that needs to be done is an upgrade/new box and installation in the apartment. Simple! I have now contacted Digicel due to the lack of professionalism and the fact they don't seem to care about my business.