Review Wrongly charged

FLOW billed us for a service we haven't received and is seemingly refusing to remove the charges from our account. Every month, they disconnect our service for an overdue balance, even though our telephone/internet charges are paid in full. Each time, the reps apologise for the inconvenience and promise that the issue will be escalated to be resolved and that someone will call back. No one ever calls and the charge remains on the account. This has been going on for FIVE months now. Moreover, it is difficult to get through to FLOW CS and we regularly get hung-up on. Talking to them on Live Chat, WhatsApp and social media does not make a difference! If it was possible to give this company a negative star rating, I would. To make matters worse, we can't switch to Digicel because they don't offer broadband service in our area. The government needs to free up Caricel or give us another alternative because SLOW FLOW is NOT IT!