Job offer: Manager, Business Facilitation and Acceleration Services

OrganisationMinistry of Industry, Investment and CommerceReferenceVAC-51544Contract TypeFull-TimeIndustriesGovernment & Public SectorLocationKingstonSalary & Benefits$5,198,035 - $6,990,779 per annumDate Posted30/07/2024Expiry Date15/08/2024The BAC supports business operations by advising investors, managing applications, tracking SEZ activities, maintaining relationships, monitoring performance, and collaborating with GOJ agencies.

 

Job Purpose

The incumbent is responsible for provision of effective and efficient Partner Business Acceleration Services by Facilitating and assisting foreign investors, local businesses, and entrepreneurs with achieving sustainable goals, through strategic development plans.

 

Key Responsibilities

To support the day-to-day business operations of the Business Acceleration Centre (BAC):

• Provides advice to investors and existing SEZ’s in accessing the business acceleration services; 
• Assists in the development and implementation of systems to log and track investor Third Party applications submitted through the BAC that are being reviewed; 
• Tracks the activities of all SEZ’s and provides feedback to the Director of Stakeholder Relationship Management on concerns or service issues that could cause dissatisfaction; 
• Manages relationships with Acceleration Service Providers; 
• Monitors SLA performance and continuously improve deliverables; 
• Assists by liaising with GOJ Regulatory Agencies with whom the Authority has service level agreements to query applications or troubleshoot issues; 
• Operationalizes business-linkages strategy to enhance the access of local MSME’s into the global value chain; 
• Makes scheduled client calls and visits to strengthen client relationships; 
• Identifies urgent and critical issues that require escalation to legal counsel, senior management or other Unit Heads, and promptly escalates those issues through the correct channels and in keeping with the escalation protocol; 
• Participates in projects, initiatives and commitments of the Authority, managing timelines, creating documents and obtaining needed support or information from other Units; 
• Assists with preparation of the Unit’s Budget, Operational and Work Plans; 
• Builds positive and productive relationships with clients 

To synchronize services from Government of Jamaica (GOJ) ministries, departments and agencies (MDAs) to provide a ‘one-stop shop’ service to improve the business environment and business facilitation services offered to developers and zone users. 

• Seeks to collaborate with key MDAs to discuss their roles and agree potential MOU/SLA to establish a ‘one-stop-shop’ service; 
• Assists and establishes with Legal SLAs with related MDAs to facilitate the provision of Business Acceleration Centre; 
• Monitors SLAs and makes agreed changes according to new regulatory requirements; 
• Develops close working linkages with relevant GOJ MDAs to adopt recommended policy, law and regulatory proposals of and by the Authority; 
• Ensures provision of space and facilities to MDAs to facilitate post-occupancy one-stop shop services; 
• Synchronizes existing systems used by various MDAs for harmonisation with tools used by the Authority such as DARP and AMANDA, as part of the one-stop-shop solution; 
• Maintains Registry of MDA’s and investors for ease in effective communication. 

To develop a strong and capable Business Acceleration Centre Team:

• Co-ordinates timely meetings to ensure alignment of focus, detects and provides early warning of emerging issues, and identifies process improvement needs for the Team;
• Demonstrates and promotes a goal-oriented performance culture that depicts strong integrity and ethical behaviours 
• Identifies any competency and or skills gaps that must be addressed;
• Assesses the performance of direct reports; 
• Works with the Senior Director, Business Partner and Support Services, Director, Stakeholder Relationship Management and Human Resource Management Unit, to ensure availability of training and development interventions needed to fill identified training and development gaps. 

Demonstrate Leadership and Commitment to the Quality Management Systems Policy:

• Oversees implementation of improvements and updates of the Quality Management System Policy; 
• Assists in communicating the Quality Management Systems Policy and encourages maintenance of documented information to ensure application within the Authority;
• Assists in promoting customer focus throughout the organization in alignment with the Authority’s Quality Management System Policy. 

 

Required Knowledge, Skills and Competencies

• Full computer literacy and skill in the use of typical Microsoft Office products and MS Project; 
• Knowledge of PMBOK; 
• Group facilitation and training in a methodology like ToP (Technology of Participation);
• Skill in the use of the Authority’s SharePoint application and in the use of the blockchain application connecting the Authority to business partners and relevant MDAs;
• Awareness of the function of the GOJ and relevant MDA operations; 
• Knowledge of the Official Secrets Act, Staff Orders and Public Service Acts;
• Knowledge of the FAA Act and GOJ Procurement Policies; 
• Change leadership; 
• Strategic thinking; 
• Team leadership; 
• Innovative thinking; 
• Business acumen; 
• Accountability and stewardship; 
• Customer focus; 
• Emotional intelligence; 
• Results-oriented; 
• Teamwork; 
• Good problem-solving and critical thinking skills. 

 

Minimum Required Qualification and Experience

• Undergraduate Degree in Business/Public Administration, Operations, Research, Industrial; 
• Engineering, Organizational Psychology, Law, ICT or equivalent from a recognized institution of higher learning; 
• Experience dealing with delicate and confidential issues; 
• Ten (10) years of progressive experience in a management role; 
• Experience in Quality Management, Business Process Improvement, Business Transformation and Change Management; 
• Project management experience; 
• Training in protocol/etiquette and knowledge of diplomacy and cultural diversity; 

 

Special Conditions Associated with the Job

• May be required to work on beyond normal working hours; 
• Periodic island-wide travel.

 

Please note that only shortlisted applicants will be contacted.