Job offer: Data Entry Operator

OrganisationJamaica Customs AgencyReferenceVAC-52116Contract TypeFull-TimeIndustriesSecretarial Administrative & ClericalLocationKingstonSalary & Benefits$2,190,302 annuallyDate Posted20/09/2024Expiry Date09/10/2024The Data Entry Operator optimizes revenue and customs offense detection by maintaining an accessible intelligence database, supporting the Intelligence Branch, and ensuring data accuracy and completeness.

 

Job Purpose

Under the direct supervision of the Database Supervisor, the Data Entry Operator is responsible to: 

• Support the optimisation of revenue and detection of customs offences by ensuring that the intelligence database contains valuable data in a format that is easily accessible, interpreted and understood by all officers.     
• Optimize revenue by providing a sound database system of support to be used by the Intelligence Branch  and operations. 
• Maintain an effective deterrent against persons committing customs offences through misuse of incentives with a current and updated database and thereby optimise revenue declared and collected; 
• Operate data entry equipment such as keypunch and terminals, transcribe routine pre-coded information, and verify data for accuracy and completeness per prescribed standards of speed and accuracy. 

 

Key Responsibility Areas

Technical Responsibilities

• To receive and enter information from source documents by: 
  • Entering data from source documents according to specifications and standards into the computerized system and returning documents for filing. 
  • Reviewing output to ensure accuracy and consistency with prescribed standards. 
  • Advising supervisor of malfunctioning equipment or any other constraints which will prevent untimely completion of the assignment. 
• Maintains the relevant database for use by the Unit. 
• Conducts research and presents reports from the database promptly upon receiving a request from the Supervisor. 

Administrative Responsibilities 

• Complies with the processes, systems, and controls in place within the unit to foster the effective and efficient achievement of its objectives. 
• Ensures that the work of his/her function is adequately documented to facilitate the development of operational manuals, outlining applicable policies and procedures for the operational activities, with the view to amalgamating them into a single Operations Handbook for Jamaica Customs, with periodic updates to maintain relevance and efficiency. 

Customer Service Responsibilities

• Maintains customer service principles, standards, and measurements. 
• Identifies and incorporates the interests and needs of customers.
• Ensures critical success factors are identified and meet expectations.

Other Responsibilities

• Performs all other duties and functions as may be required occasionally.  
• May be required to provide witness statements, attend court proceedings, and give evidence. 
• Complies with Health & Safety Policies & Procedures.

 

Required Skills/Competencies

Core

• Excellent communication, interpersonal and human relations skills 
• Good analytical, planning and organising skills 
• Fair judgment and analytical skills  
• High confidentiality, integrity and professionalism 
• Ability to communicate, interact and work effectively and cooperatively with all people, including those from diverse ethnic and educational backgrounds 
• Ability to quickly assimilate data and surrounding circumstances, understand what it might mean and draw conclusions to inform further questions/activities.  
• High levels of confidentiality, integrity, and honesty. 

Technical 

• Expert ICT skills, particularly database operations and similar ICT applications  
• Detailed knowledge of Customs policies, procedures and internal controls 
• Working knowledge of international best practices in the areas of Customs and Border Protection 
• Working knowledge of laws and regulations governing Customs in Jamaica  

 

Minimum Required Education and Experience

• Four (4) General Proficiency passes in the Caribbean Secondary Education Certificate (CSEC), or General Certificate of Education O’Levels passes in subjects including English Language and Mathematics. 
• Certified Data Entry training and able to type at 60 w.p.m. 
• Specialised training in database management. 
• Two (2) years of working experience, including one (1) year in a similar capacity 
• Knowledge of computer systems and applications. 
• Exposure to intelligence gathering and coordination. 

 

Special Conditions Associated with The Job

• Work will be conducted in various offices outfitted with standard equipment and specialised software.  
• Involves working in a fast-paced environment with ongoing interactions with critical stakeholders. 
• Subject to long hours sitting in front of the computer.