Job offer: Customer Service Ticket Processing Associate

Candidate will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to clients inquiries and maintain high customer satisfaction. The Specialized Service Agent will be responsible for managing customer inquiries that require additional research, communication with both customers and suppliers, and navigating various platforms to ensure end-to-end resolution. This role demands a detail-oriented individual with excellent problem-solving skills, exceptional communication abilities, and the capacity to work collaboratively within a dynamic team environment

Responsibilities
• Receive and review customer inquiries that cannot be resolved on first contact. • Own the customer's issue from start to finish, ensuring that all necessary steps are taken to provide a comprehensive solution. • Manage tickets within our internal ticketing system to ensure accurate tracking and resolution of each case. • Conduct thorough research to understand the nature of the customer's issue, utilizing available resources and information. • Communicate professionally and empathetically with customers and suppliers to provide updates on the status of their inquiries and set realistic expectations. • Navigate various platforms and systems to gather relevant information, update customer records, and track progress. • Build sustainable relationships and trust with customer accounts through open and interactive communication • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage clients

Skills
Excellent attention to detail
Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions
proficient readThe ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel
ing skiAbility to effectively organize, prioritize, multi-task and manage time
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
Must have basic computer skills with the ability to navigate and manipulate a computer system