Job offer: Human Resource Support Associate

Human Resource Support Associate is an HR representative that takes care of phone related contacts from employees across the US. Associates will work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Leave management and Payroll, to find the solution for the customer while providing a world-class employee experience.

Responsibilities

• In this role you will master your research skills and ability to resolve HR issues coming in via the phone system while using our case management system to document and track every call with high level of accuracy. Moreover, you will encourage self-service tools available for all employees.
• Become knowledgeable through research and training about the governing labor laws (each state has different labor laws)
• As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement daily; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

Skills
Excellent attention to detail
Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions
Ability to effectively organize, prioritize, multi-task and manage time
Good Typing Skills – Minimum 25 wpm with minimum 80% accuracy
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Multi-tasking skills, showcased through conversing while navigating our systems the use of several applications simultaneously; experience working with CRM applications preferred