Job vacancy Customer Care M&e Officer

Kingston

OrganisationMinistry of Health and WellnessReferenceVAC-51191Contract TypeFull-TimeIndustriesSecretarial Administrative & ClericalLocationKingstonSalary & Benefits$2,190,302.00 per annumDate Posted05/07/2024Expiry Date12/07/2024The incumbent is responsible for providing support and assistance in the collection and analysis of data and the preparation of relevant reports for monitoring and evaluation of the Customer Service Programme.

 

KEY OUTPUTS

• Monitoring & Evaluation data collected  
• Monitoring & Evaluation data analyzed 
• M&E database updated 
• M&E reports collated 
• Survey tools distributed 

 

KEY RESPONSIBILITY AREAS INCLUDE:

• Assists the M&E Officer to collect data, analyse and report on feedback from the MDA’s Mystery Shopper Programme 
• Assists the  M&E  Officer with the evaluation of the Customer Service. Training/Sensitization Sessions (Head Office, Outstations, Departments and Agencies), in collaboration with the Human Resource Development Unit. 
• Assists the M&E Officer with evaluation of the quality of products and service offerings of the MDA, its portfolio agencies and departments. 
• Assists with the deployment and collection of internal and external Customer Service Surveys to determine customer satisfaction. Assists with the analysis of the data. 
• Update the Customer Service M&E database with relevant data as new information becomes available.
• Collates reports to support the M&E Officer with preparation of the Customer Service M&E reports on a monthly, quarterly, half-yearly and annual basis. 
• Support the M&E Officer with the printing, binding and distribution of relevant tools to assist with the collection of data 
• Provides support to the M&E Officer with the development and execution of relevant customer service research 
• Assists with the set-up and logistics of focus group meetings, gatherings and other sessions to garner feedback from relevant customers. 

 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Diploma in Management Studies or Public Administration or related subject. 
• At least 2 years experience in supporting data collection and analysis and/or work in a research environment Familiarity with using databases. Familiarity with statistical tools is an asset

 

 

 

 

The Ministry of Health thanks all applicants for their interest; however, please note that only short-listed candidates will be contacted.

6 Oct, 2024 (28 days left)