Job offer: Telephone Operator

OrganisationInstitute of JamaicaReferenceVAC-54433Contract TypeFull-TimeIndustriesSecretarial Administrative & ClericalLocationKingstonSalary & Benefits$1,439,455.00 - $1,935,907.00 per annumDate Posted16/10/2024Expiry Date25/10/2024To manage the front desk, including monitoring the switchboard and providing excellent customer service to internal and external customers.

 

KEY RESPONSIBILITIES

• Answers and appropriately routes all incoming calls. 
• Logs and tracks incoming and outgoing telephone calls 
• Reports problems related to telephone switchboard 
• Relays messages and announces visitors 
• Responds to or refers queries 
• Receives and greet visitors 

 

MINIMUM QUALIFICATIONS/EXPERIENCE

• Four (4) GCE Ordinary Level/CSEC Proficiency Level subjects including English Language and Mathematics or Accounts 
• Certificate in Receptionist/Telephone Operating Skills or Secretarial Skills
• Training and experience in customer service would be an asset 

 

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB

• Works in areas where the temperature is self-controlled