Reviews of Courts Jamaica Limited Contact - Kingston

My experience with this company is a pleasant one. The head board that I bought had several scratch marks. I reported it to the company to see how they would treat me (the customer). I was contacted several (many, many) times by the company to exchange the item. I told them that I would keep the head board and I no longer wanted an exchange. The company contacted me again several times after this about exchanging the item. Today, october 15, 2020 a gentleman turned up at my house still asking about the item for exchange. Again, I told him that I will keep the item. My experience with Courts is a pleasant one.

After being a courts customer for over seven years the service rendered was extremely poor. I purchased a HP Laptop and after two years I started having issues with the battery and the cd section. It was returned for repairs and after two weeks I received a call saying the repairs were completed. Upon arrival at the customer service area they were unable to turn the unit on to demonstrate that it was repaired. I told them that if I reached home and it was not working I would return it, however the person at the customer service quickly said yes I should if that was the case but she lied, no repairs was done. I immediately call the office and I was told to return it the following day. I went and spoke the manager on the ground floor at the oasis branch which was the worst mistake. His response was that courts does not cover battery after six months and that repairs was done to the cd section. What was the purpose of fixing the cd section if I am not able to keep the unit on to use it? It cost me over a $150,000 dollars for that laptop. I think at least they could have communicated to me from the first instance when it was returned. Instead they kept it for two weeks then deceived me by saying it was repaired.

Took over a week to get bed delivered. The salesman in store was casual and disrespectful to my husband. Put wrong address on order, and took three days to sort out! When I called to see about the delivery, the call center agent would put me on hold for 10-15 minutes and the call would drop (NOT ONCE did they call me back, I would have to call in and go through the whole thing again). The delivery driver at 6:30pm on Friday night still hasn’t been delivered and we called to hear cuss words through phone. Seriously they don’t care about our time. One week waiting for items paid over $100,000 The absolute worst. Go ANYWHERE ELSE!

Bought an home office chair last year three legs broke off in less than a month made a report which took almost two months for a response my chair wasn't replace because of some silly excuse about it being an home office chair and I was using it commercially even though I was using it at my shop in my office where I work lost my money and chair shopping with you is a waste of time and money

Purchased a washer which was no good. After reporting it I learnt same washers were removed from market a week after my purchase, as they were faulty, yet still they refuse to change mine after multiple reports from Sav to Kingston. I’m so disappointed as I had always been a satisfied customer all these yrs. Over a year later I am still waiting, still no response from over 30 reports made. The machine is just sitting in my washroom for show smh.

I stopped at your Christiana branch to buy a chair and got the wrong chair. You guys have one chair on display and a price on it but when people think they are purchasing what is on display you get a totally different thing. Now I didn't check the chair because I was in a hurry and I expect to get what I asked the rep for. Now I live in Kingston and I went to the branch at boulevard shopping center and I can't get a refund they are advising me to go back to the branch in Christiana. So I'm suppose to travel back to Christiana for one chair. I haven't used the chair and I don't want it. This was my first time shopping with you guys and I will never shop again. Worst thing I've ever done

Terrible delivery service. Probably the worst in Jamaica. Unreliable and slow. No one cam be held accountable for nothing. Everyone doesn't know..

I went to the branch in savanna- la mar Westmoreland to conduct business. I had opened an account with Dwayne a sales rep who was absolutely beautiful, he had a very pleasant demeanor, he took the time out to explain. He displayed exceptional customer service.
However, when I went back he was on vacation and I came in contact with Waydia she was absolutely RUDE! She had no respect, she was on her cellphone constantly, her attention span was very limited. Overall, she did not have the attitude for work. And there was no one there to correct her.
I had a terrible experience with her.