Job offer: Customer Relations Representative (UNICOMER (JAMAICA) LIMITED)

The purpose of this position is to find amicable solutions to customers queries and grievances, while ensuring that customers receive service beyond their expectations.

Responsibilities

• Ensure that customers receive service that exceeds their expectations.
• Maintain a thorough knowledge of COURTS’ systems, policies and procedures.
• Find solutions to customer’s grievances.
• Answer the telephone promptly and courteously.
• Record complaints, up-date files and correctly log details onto the Courts International Repair Information System (CIRIS).
• Question the customers to determine exact details of their grievance – use trouble-shooting questions, e.g. is the filter of the washing machine blocked
• Ensure full product knowledge of all appliances and furniture carried in the store.
• Identify and access out of stock items and communicate progress with customers.
• Identify and source missing components for delivered items.
• Liase with the service companies to ensure that they provide service beyond our customers expectations.
• Comprehensively prepare documents to facilitate: Rewrite, Refunds, Exchanges, Collect & Credit, Charge & Deliver.

N.B. THIS REPRESENTS A BROAD OUTLINE OF DUTIES AND RESPONSIBILITIES AND CANNOT LIST IN DETAIL ALL OF THE TASKS THE JOBHOLDER WILL BE EXPECTED TO UNDERTAKE.

Skills
• Experience within a customer service department and/or a highly customer orientated organisation
Strong customer focus
Numerate and computer literate
Excellent interpersonal skills
Excellent written and oral Communication Skills
Tactful and discreet
Ability to manage a demanding workload and deal with irate customers
Positive attitude towards work
Ability to use own initiative and work independently
Team Player