Job offer: Purchasing Assistant (Courier Jamaica.com)

• A Purchasing Assistant who helps customers with purchases acts as a liaison to facilitate smooth transactions and ensure customer satisfaction. Their responsibilities include understanding customer needs, sourcing appropriate products or services, and providing detailed information about options, pricing, and availability. They assist in placing orders, tracking shipments, and ensuring timely delivery. Additionally, they handle inquiries, resolve purchase-related issues, and maintain communication between customers and suppliers. This role is vital in enhancing the purchasing experience, building customer trust, and fostering long-term relationships.

Responsibilities

• Provide customers with assistance in purchasing items on websites such as Amazon, eBay, Fashion Nova, Shein, etc.
• Track orders and ensure timely delivery and update credit card document
• Answer customer queries
• Update internal databases with order details (dates, vendors, quantities, discounts, refunds)
• Scrutinize links sent by customers, check if these links are legitimate sellers, and provide customers with a cost estimate based on the Item description, Value, and expected Shipping Weight/Size or the s
• Update customers on order issues i.e. Order canceled, Order Delayed, etc.
• Follow up with suppliers, as needed, to confirm or change orders.
• Assist shipping agents/clerks with tasks

Skills
Outstanding problem-solving skills
Exceptional attention to detail
Good time management abilities
Excellent organizational and interpersonal skills
Great understanding of the market to provide customers with order adviise
Outstanding knowledge of the logistics procedures